Q: Will My Carpets Or Furniture Be Left Wet After Cleaning?
A: No. After the cleaning process, carpets and upholstery are left slightly damp. We make every effort to ensure your carpets are left as dry as possible, this very much depends on the degree of soilage, conditions and type of fabric and carpet pile length. Where appropriate turbo dryers will be used to speed up drying times, and in this instance carpets and furniture are virtually dry before we leave.
Q: Will I Need To Move The Furniture Or Clear The Room When You Clean My Carpets?
A: No. We move the furniture where necessary, unless you tell us not to. However, we do ask you to remove any breakables from the cleaning area, if possible. Any furniture we do move will be replaced on protective pads or polystyrene blocks, to avoid staining the carpet whilst damp.
Q: What About Stains? Will They Come Out?
A: We can never guarantee to remove stains, despite the various stain removers and techniques we have at our disposal. Success very much depends on what the stain is made up of, how much was spilt, how long it has been there, and what you have used to try and remove it yourself.
Q: How Long Before I Can Walk On My Clean Carpet?
A: You can walk on freshly cleaned carpet straight away, if absolutely necessary, but you must wear soft shoes with non-marking soles. However, we do recommend that you do not walk on clean carpet for at least 4 hours, or until it is touch dry. Children and pets should not be allowed to crawl on clean carpet, until it is completely dry.
Q: How Often Should I Get My Carpets And Upholstery Cleaned?
A: This very much depends on your circumstances,but generally you should look to having your soft furnishings cleaned at least every 12 months. Manufacturers of soft furnishings will recommend a deep clean every 12 months, and a quarterly to a bi-annual clean if you have pets.
It should always be your aim to have healthy carpets and upholstery as well as being visilbly clean. Regular cleaning of these items will prolong their life and appearance.
Q: Why Do You Not Have A Price List? I Had A Leaflet Through The Door With Prices On?
A: We believe that the cost of a service should be between the client and the service provider. For example, it would not be fair to charge Mrs Smith who lives with just her husband the same for cleaning her carpet as Mrs Jones who lives with her husband, 3 children, 4 cats and 2 dogs. They may have the same size carpet, but the circumstances present a very different cleaning scenario.
Leaflets can be very misleading, often having a "from" such and such a price. Chances are if you ring these companies and arrange to have your carpets cleaned, they probably will not offer to come and see what their cleaning and measure up properly, only give you an estimate over the phone. And when the cleaner eventually turns up to do the job he/she tells you that the price you were quoted is for a basic clean only, you will have to pay extra if you want stains removed etc.
This is where our carpet care survey comes into play, it's FREE you get an accurate quotation and you are under no obligation.